Changes since SOA version
IXFR is a zone transfer request that returns changes since a specific SOA version. Enter the SOA version to request changes since then.
Not an apex domain
The domain trq1dmt9312lv65io3cq5bt7ugiopio2.shopfactory.io is not the root of its zone.
Instead, try zone transfer on shopfactory.io .
Instead, try zone transfer on shopfactory.io .