smtp.shared.serverneubox.com.mx has no AAAA records.
Question and response
Question
dig smtp.shared.serverneubox.com.mx. AAAA
Answer
The response has no answer records.
Authority
serverneubox.com.mx. 1800 SOA ada.ns.cloudflare.com. dns.cloudflare.com. 2397088806 10000 2400 604800 1800
Additional
. 0 OPT ; payload 1232, xrcode 0, version 0, flags 0