Changes since SOA version
IXFR is a zone transfer request that returns changes since a specific SOA version. Enter the SOA version to request changes since then.
Not an apex domain
The domain qla-prod-ec1-la-mail-01-2.prod-ec1.live-agent.net is not the root of its zone.
Instead, try zone transfer on prod-ec1.live-agent.net .
Instead, try zone transfer on prod-ec1.live-agent.net .