Changes since SOA version
IXFR is a zone transfer request that returns changes since a specific SOA version. Enter the SOA version to request changes since then.
Not an apex domain
The domain ns358620.ip-5-196-78.eu is not the root of its zone.
Instead, try zone transfer on ip-5-196-78.eu .
Instead, try zone transfer on ip-5-196-78.eu .