Changes since SOA version
IXFR is a zone transfer request that returns changes since a specific SOA version. Enter the SOA version to request changes since then.
Not an apex domain
The domain em4056.jiveon.jivesoftware.com is not the root of its zone.
Instead, try zone transfer on wl249.sendgrid.net .
Instead, try zone transfer on wl249.sendgrid.net .