Changes since SOA version
IXFR is a zone transfer request that returns changes since a specific SOA version. Enter the SOA version to request changes since then.
Not an apex domain
The domain em.v14267395.c308463847.e.marketingautomation.services is not the root of its zone.
Instead, try zone transfer on wl036.sendgrid.net .
Instead, try zone transfer on wl036.sendgrid.net .