communication.heyloyalty.com has no SRV records.
Question and response
Question
dig custom-domains.qwilr.com. SRV
Answer
The response has no answer records.
Authority
qwilr.com. 1800 SOA marge.ns.cloudflare.com. dns.cloudflare.com. 2397343784 10000 2400 604800 1800
Additional
. 0 OPT ; payload 1232, xrcode 0, version 0, flags 0