Changes since SOA version
IXFR is a zone transfer request that returns changes since a specific SOA version. Enter the SOA version to request changes since then.
Not an apex domain
The domain 200-149-232-218.user.veloxzone.com.br is not the root of its zone.
Instead, try zone transfer on user.veloxzone.com.br .
Instead, try zone transfer on user.veloxzone.com.br .