Apex domains cannot have CNAME records.
Question and response
Question
dig totalplay.com. NS
Answer
totalplay.com. 4 NS ns5.totalplay.com.mx.
totalplay.com. 4 NS ns4.totalplay.com.mx.
totalplay.com. 4 NS ns3.totalplay.com.mx.
Authority
The response has no authority records.
Additional
ns3.totalplay.com.mx. 4 A 187.190.119.2
ns4.totalplay.com.mx. 4 A 187.190.244.2
ns5.totalplay.com.mx. 4 A 187.190.241.2
. 0 OPT ; payload 1232, xrcode 0, version 0, flags 0