support-new.ipserverone.com has no SRV records.
Question and response
Question
dig support-new.ipserverone.com. SRV
Answer
The response has no answer records.
Authority
support-new.ipserverone.com. 3600 SOA pdns1.ipserverone.com. support.ipserverone.com. 2016081501 28800 7200 1209600 7200
Additional
. 0 OPT ; payload 1232, xrcode 0, version 0, flags 0