spftext.egain.cloud has no CNAME records.
Question and response
Question
dig spftext.egain.cloud. NS
Answer
The response has no answer records.
Authority
egain.cloud. 557 SOA ns-1969.awsdns-54.co.uk. awsdns-hostmaster.amazon.com. 1 7200 900 1209600 86400
Additional
. 0 OPT ; payload 1232, xrcode 0, version 0, flags 0