pmg13.serverneubox.com.mx has no CNAME records.
Question and response
Question
dig pmg13.serverneubox.com.mx. NS
Answer
The response has no answer records.
Authority
serverneubox.com.mx. 623 SOA ada.ns.cloudflare.com. dns.cloudflare.com. 2398067829 10000 2400 604800 1800
Additional
. 0 OPT ; payload 1232, xrcode 0, version 0, flags 0