mxa.freshdesk.com has no MX records.
Question and response
Question
dig mxa.freshdesk.com. MX
Answer
The response has no answer records.
Authority
mxa.freshdesk.com. 900 SOA ns-369.awsdns-46.com. awsdns-hostmaster.amazon.com. 1 7200 900 1209600 86400
Additional
. 0 OPT ; payload 4096, xrcode 0, version 0, flags 0