mx11.servicenowservices.com has no CNAME records.
Question and response
Question
dig mx11.servicenowservices.com. NS
Answer
The response has no answer records.
Authority
servicenowservices.com. 60 SOA use1.akam.net. root.service-now.com. 592578 900 1800 31536000 60
Additional
. 0 OPT ; payload 1232, xrcode 0, version 0, flags 0