mx-1.helpscout.net has no MX records.
Question and response
Question
dig mx-1.helpscout.net. MX
Answer
The response has no answer records.
Authority
helpscout.net. 900 SOA ns-251.awsdns-31.com. awsdns-hostmaster.amazon.com. 1428705151 7200 900 1209600 86400
Additional
. 0 OPT ; payload 4096, xrcode 0, version 0, flags 0