helpdesk.rackray.com has no CNAME records.
Question and response
Question
dig helpdesk.rackray.com. NS
Answer
The response has no answer records.
Authority
rackray.com. 1778 SOA carioca.ns.cloudflare.com. dns.cloudflare.com. 2396649115 10000 2400 604800 1800
Additional
. 0 OPT ; payload 1232, xrcode 0, version 0, flags 0