Changes since SOA version
IXFR is a zone transfer request that returns changes since a specific SOA version. Enter the SOA version to request changes since then.
Not an apex domain
The domain ftip008121929.acc2.colindale.21cn-nte.bt.net is not the root of its zone.
Instead, try zone transfer on acc2.colindale.21cn-nte.bt.net .
Instead, try zone transfer on acc2.colindale.21cn-nte.bt.net .