Apex domains cannot have CNAME records.
Question and response
Question
dig app.pti.com. NS
Answer
app.pti.com. 5 NS ns1-09.azure-dns.com.
app.pti.com. 5 NS ns3-09.azure-dns.org.
app.pti.com. 5 NS ns2-09.azure-dns.net.
app.pti.com. 5 NS ns4-09.azure-dns.info.
Authority
The response has no authority records.
Additional
. 0 OPT ; payload 1232, xrcode 0, version 0, flags 0