Changes since SOA version
IXFR is a zone transfer request that returns changes since a specific SOA version. Enter the SOA version to request changes since then.
Not an apex domain
The domain o2.ptr9204.email-insureon.com is not the root of its zone.
Instead, try zone transfer on ptr9204.email-insureon.com .
Instead, try zone transfer on ptr9204.email-insureon.com .